Contact + FAQs

Having a problem with your order? Interested in collaborating? Want to plot how to dominate the world with tea? (Okay, so maybe we’re not THAT intense around here…)
All inquiries can be sent to and *should* be responded to within 1-3 business days.

Some key FAQs:

~ Orders are shipped within 5 business days and include tracking. That said, sometimes tracking numbers are given before items are shipped. If it’s been less than 5 business days but you have received confirmation of a tracking number and are anxiously watching it to see if your package has been sent yet, remain calm. Your tea is coming! *IN LIGHT OF COVID-19 – Mug orders may take longer than 5 business days to ship. Most of them are sent to customers directly from the warehouse and I have no control or say over how quickly these mugs ship. We appreciate your patience during this unprecedented time.*

~ Please please please TRIPLE CHECK that your shipping address is correct. Once an item has shipped it is out of my hands to ensure it is delivered to the right place. Changing addresses after an order has been placed isn’t always possible. Do yourself a favor and make EXTRA DOUBLE CHERRY ON TOP SURE that the address is right before submitting your order. (This also applies to ensuring the address on your Paypal matches the one you provide at checkout. If the addresses do not match or the shipping address isn’t an approved address associated with your Paypal account it could cause delays in your order going out.)

~ I do sell wholesale and LOVE working with subscription boxes. If you’re interested in including my teas in your subscription box please send me an email with either “Wholesale Inquiry” or “Collaboration Inquiry” in the subject line. Please note, Call Me Sweetea is based in Eugene, Oregon USA. For domestic collaborations I ask for a minimum of 6 weeks lead time to prepare, package, and send out your teas. If you are a box based internationally please provide at least 12 weeks of lead time to ensure enough time for shipping.

~ Collaborations are not restricted to subscription boxes! If you have an idea please reach out to me! I’d love to hear it!

~ If you are wanting to be a rep, please follow my Instagram account @shopcallmesweetea and keep an eye out. I do rep searches on a 3 months on, 1 month off basis. I DO NOT provide free tea to “influencers” in exchange for unboxings or photos. Inquiries from “influencers” will be ignored or marked as spam.